Privacy Policy

Information we collect

We may collect information you provide directly when you use our website, request a service, create an account, contact us, or communicate with our team.

How we use your information

We use the information we collect to operate, improve, and protect our services, and to provide a safe and reliable experience for clients and workers.

• To process bookings, payments, cancellations, and service requests.
• To communicate with you about appointments, account updates, and support requests.
• To match clients with suitable care, cleaning, or hygiene professionals.
• To prevent fraud, abuse, unauthorized access, and other safety risks.
• To improve our website, services, customer support, and marketing efforts.
• To comply with applicable laws, regulations, and legal requests.

How we share information

We do not sell your personal information. We may share information only in the following situations:

• With workers assigned to your booking so the service can be completed.
• With payment processors, booking systems, analytics providers, and other trusted service partners.
• When required by law, regulation, legal process, or government request.
• To protect the rights, safety, and property of MC Elite Care and Hygiene, our users, or the public.
• With your consent or at your direction.

Your choices and rights

You may review, update, or request deletion of certain personal information by contacting us. We may retain some information where required for legal, security, fraud prevention, or record keeping purposes.

• You can update account details through your dashboard where available.
• You can request cancellation of bookings according to our booking and cancellation terms.
• You can opt out of marketing communications by following the unsubscribe instructions in our messages.
• You can contact us to request access to, correction of, or deletion of your personal information.

Data security

We use reasonable technical and organizational measures to help protect your information from unauthorized access, loss, misuse, or alteration. No online service can guarantee complete security, but we work to maintain safeguards appropriate for the information we handle.

Children's privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will update the date at the top of this page. We encourage you to review this page periodically for the latest information about our privacy practices.