Terms of Service

Acceptance of terms

By accessing or using the MC Elite Care and Hygiene website, requesting a service, creating an account, or communicating with our team, you agree to these Terms of Service. If you do not agree, please do not use our website or services.

Services

MC Elite Care and Hygiene connects clients with care, cleaning, hygiene, and related service professionals. Service availability, pricing, scheduling, and worker assignment depend on location, worker availability, service type, and operational requirements.

• We may refuse, reschedule, or cancel a service request where required for safety, quality, availability, or legal reasons.
• Descriptions, prices, and service timelines on the website are provided in good faith and may change without prior notice.
• Specialized care services may require additional screening, instructions, or confirmation before booking.

Bookings and payments

When you request a service, you agree to provide accurate contact details, service location, schedule, and any relevant instructions needed for the worker to complete the service safely.

• Bookings are confirmed only when accepted or acknowledged by MC Elite Care and Hygiene.
• Payment terms, deposits, service fees, and cancellation charges may apply depending on the service requested.
• Additional charges may apply for extended hours, travel, urgent requests, extra tasks, or services outside the original booking scope.
• Refunds, rescheduling, and cancellations are handled according to the booking details and our cancellation policy communicated at the time of booking.

User responsibilities

You are responsible for maintaining the confidentiality of your account information and for all activity that occurs through your account. You agree not to misuse the website or services.

• Provide truthful, accurate, and complete information when registering, booking, or contacting us.
• Ensure the service location is safe, accessible, and suitable for the requested work.
• Respect workers, staff, and other users at all times.
• Do not request illegal, unsafe, abusive, discriminatory, or fraudulent services.
• Notify us promptly of any unauthorized account access, incorrect charges, or service concerns.

Workers and independent contractors

Workers may include employees, contractors, partners, or other service providers engaged by or through MC Elite Care and Hygiene. Workers are expected to follow applicable safety, conduct, and service standards. MC Elite Care and Hygiene may review performance, client feedback, and service outcomes when assigning or continuing work with any worker.

Intellectual property

The website, logo, branding, content, designs, and other materials provided by MC Elite Care and Hygiene are protected by applicable intellectual property laws. You may access and use website content for personal, non-commercial purposes related to our services, but you may not copy, reproduce, distribute, modify, or create derivative works without permission.

Limitation of liability

MC Elite Care and Hygiene strives to provide reliable and professional services, but we do not guarantee that the website or services will be uninterrupted, error-free, or available at all times.

To the fullest extent permitted by law, MC Elite Care and Hygiene is not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or business opportunities arising from your use of the website or services.

Changes to these terms

We may update these Terms of Service from time to time. When we do, we will update the date at the top of this page. Continued use of the website or services after changes are posted means you accept the updated terms.

Governing law

These terms are governed by the laws of Nigeria. Any disputes relating to these terms or our services should first be raised with our support team so we can try to resolve them fairly and promptly.